FAQ

ORDERS

I just placed an order, when can I expect my plant to arrive?

If you placed an order choosing local delivery, your plant will arrive on the date and during the time frame you selected. You can refer to your confirmation email to double check the date and time you selected. If you chose the standard shipping delivery method, you can follow the USPS tracking information provided in your confirmation email. You can also log in to check the status of your order here.

Can I change my delivery date?

The time window is very small, but we’ll do our best to make adjustments to your scheduled delivery date. Please call us at (646) 543-3797 Monday - Friday, 9am - 5pm, or send an email to info@greenerynyc.com.

What are my shipping/delivery options?

We ship all small desktop sized plants to the 48 contiguous states. (We do not ship to Alaska and Hawaii at this time.) The flat rate shipping fee is $8.00, and you can expect your delivery within 3-5 business days. We offer local delivery for all of our desktop and floor plants to the NYC area, including Manhattan, Brooklyn, and Long Island City. The delivery rate ranges from $20-$30 depending on the size and quantity of plants. If you are in the NYC area, but outside of our delivery zone, feel free to reach out to info@greenerynyc.com and we can give you a custom quote.

Will my plant look exactly like the one on the site?

We select plants that are similar in size and shape to the the plants pictured on our website. However keep in mind that plants are individual and unique living things, so there will be some variation in shape, size, and color.

The item I would like to purchase is out of stock. How can I be notified when it is back in stock?

Simply sign up to our waitlist on each product page, and we’ll send you an email as soon as the item is back in stock.

LOCAL DELIVERY, SHIPPING, & RETURNS

Does Greenery NYC ship all plants nationwide?

At this time we provide nationwide shipping for our small plants only. You can find our small plant selection here. Our larger floor plants are available for local delivery and pick-up only. We deliver to Manhattan, Brooklyn, and Long Island City.

My order arrived damaged, what do I do?

Reach out to us! Please include a photo of your plant, and your order number in an email to info@greenerynyc.com. We ask that you contact us within 24 hours of receiving your plant.

What is your return policy?


Small Potted Plants
All of our small potted plants are covered under our 30 Day Plant Guarantee. If you are unhappy with your purchase for any reason, simply send it back to us and we’ll refund your payment minus shipping costs. We must receive the plant and planter before a refund is issued.

We guarantee our potted plants are shipped in prime condition. If your order is damaged or fails to meet your expectations, please email us at info@greenerynyc.com, or call our studio at 646-543-3797 and we will happily issue a replacement or return. For all returns, please email info@greenerynyc.com with your order number and return tracking number.

We are available for care and troubleshooting assistance at anytime for products purchased through our website. If you are experiencing issues with plant care, please fill out this form, where you can provide a description of your plant’s symptoms, recent care given, and photos. You can also email us day or night at care@greenerynyc.com.

Floor Plants
All floor plants have a 24 hour return window. We only send out plants that are representative of the photography on our site, and are confident you will be satisfied with your purchase. However, if your plant arrives damaged or does not meet your expectations contact us at info@greenerynyc.com within 24 hours to initiate a replacement or refund. Please include your order number.

Please note that we will charge a 15% restocking fee in addition to the delivery fee for your floor plant return. Cancelled orders will incur a 15% restocking fee only after they have been planted and prepared for delivery. If you’re unsure of which plant is right for your space or have questions about our current selection, feel free to email us at info@greenerynyc.com and we’d be happy to send you some photos of our current selection. We’re here to help, and want you to love your plants!

Do I need to sign for my package?

Shipped plants will be delivered via USPS, and do not require a signature upon receipt. Keep in mind that USPS will deliver this package wherever other mail delivery packages are left (mail room, doorstep, etc.).

Do I need to be present for my plant delivery?

Someone must be available to receive the delivery. (This can be via a shipping room in a large office building or with a doorman.) If no will be there, you may give us permission to leave the plant outside the delivery address in the checkout notes. However, we cannot not guarantee this request during the winter or in severe weather. If no one is there to receive the delivery and we are unable to leave it behind, a re-delivery fee will be incurred. More information about our local deliveries here.

PLANT CARE

How do I take care of my plant?

All of our plant care guides can be found here. If you have additional questions please reach out via email to care@greenerynyc.com.

I have plant care questions, can someone help?

We are here to assist you via email or over the phone. Please fill out this form with some information regarding your plant and we will be in touch shortly. You may also reach us at care@greenerynyc.com, or on our plant care line: (646) 818-9708.

Does Greenery NYC provide potting services?

We do not provide potting services outside of our routine maintenance plans. However we can gladly provide potting tips and suggestions! Send us an email to care@greenerynyc.com and with some photos and history of your plant.

How do I use the self watering container?

You can find the instructions for the self watering container on the plant specific care guides here.

I just received my plant, when should I water it?

Plants shipped via USPS have been watered after transplant and prior to delivery. It’s best to check the moisture level in the soil upon arrival and refer to the care guide for soil moisture requirements. Plants delivered locally have not been watered after transplant and prior to delivery because of the added weight. Please water your plants upon receipt and refer to the care guide for soil moisture requirements.

Why does my plant look different then the the one pictured on the site?

We select plants that are similar in size and shape to the the plants pictured on our website. However keep in mind that plants are individual and unique living things, so there will be some variation in shape, size, and color.

INSTALLATION & MAINTENANCE

What kind of maintenance plans does Greenery NYC offer?

You can find information on our indoor plant care packages here.

Does Greenery NYC provide exterior plant maintenance?

We do not provide exterior plant maintenance at this time. We do however offer garden design and installation.

Does Greenery NYC provide one time maintenance visits?

We do not provide single plant maintenance visits at this time. We find that in order to provide the best possible plant care we need to supply consistent and regular maintenance. Regular visits and a strong knowledge of a plants history are the foundations for providing holistic plant care. We do however offer plant care assistance over the phone and via email. Please reach out to care@greenerynyc.com, or call our plant care line (646) 818-9708.

Does Greenery NYC offer in home plant maintenance?

We do offer in home plant care packages for weekly maintenance. You can find a description of our services and pricing here. Reach out to info@greenerynyc.com, or call our studio for more information (646) 543-3797.